IT Services Needs Planning
This service works on analyzing the beneficiary entity's needs for IT services and finding appropriate solutions to meet these needs, with the aim of supporting the digital transformation path.
Methodology: Analyze the beneficiary entity's needs for IT services, identify solutions, and prepare the implementation plan.
IT Services Project Management and Procurement
This service manages IT services projects, including needs analysis, vendor selection, project implementation follow-up, and quality assurance to ensure delivery of the best technical solutions.
Methodology: Manage IT services projects from the planning stage through to implementation and delivery.
Digital Solutions Needs Planning
This service works on analyzing the beneficiary entity's needs for digital solutions and identifying appropriate digital solutions that meet these needs, to support digital transformation.
Methodology: Analyze the beneficiary entity's needs for digital solutions and identify appropriate solutions.
Digital Solutions Project Management
This service manages digital solutions projects, including needs analysis, vendor selection, project implementation follow-up, quality assurance, and testing to ensure delivery of the best digital solutions.
Methodology: Manage digital solutions projects from the planning stage through to implementation, testing, and delivery.
IT Service Request Management (Device Requests - Permissions and Accounts - Software)
This service provides comprehensive management of IT service requests, including device requests, permissions and accounts management, and software requests.
Methodology: Receive and process IT service requests, coordinate with relevant parties, and ensure timely fulfillment.
Technical Support (Devices - Permissions and Accounts - Software)
This service provides technical support for devices, permissions and accounts, and software to ensure smooth operation of IT systems.
Methodology: Provide technical support through a qualified service provider, receive technical support requests, and ensure resolution.
Advisory Support for Establishing and Operating Internal Network Services
Customized services are provided to establish and operate internal network services through licensed and certified service providers.
Methodology: Evaluate internal network needs and monitor service implementation through a qualified service provider, based on the advisory support requirement for establishing and operating internal network services.
Advisory Support for Establishing and Operating Infrastructure and Cloud Computing Services
Customized services are provided to establish and operate infrastructure and cloud computing services through licensed and certified service providers.
Methodology: Evaluate infrastructure needs and monitor service implementation through a qualified service provider, based on the advisory support requirement for establishing and operating internal network services.
IT Asset Management and Inventory
Providing IT asset management and inventory services to ensure effective tracking, with the aim of improving usage efficiency.
Methodology: Assets are identified, registered, monitored, renewed, and maintained, with analysis and redistribution.
Advisory Support for Platform and Digital Solutions Operation and Maintenance
This service provides advisory support services for ongoing maintenance and technical support of platforms and digital solutions.
Methodology: Provide specialized technical support for the required technology, obtain program approval to receive the platform and develop the scope of work for support, monitor service implementation through a qualified service provider, add it to the Tamer platform for response and receiving technical support and change requests, and provide periodic maintenance for platforms and digital solutions, based on the outputs of the digital solutions project management service.
