Organizational Structure Analysis

This service involves analyzing the organizational structure to identify gaps, organizational needs, overlapping roles and redundancies, and missing key positions, and providing recommendations to improve performance, increase efficiency, and align with the strategic objectives of the beneficiary entity.

Methodology: Review the approved organizational structure, meet with stakeholders, review the distribution of key roles and responsibilities, prepare a summary of recommendations and proposed improvements, and approve the recommendations.

Preparing and Reviewing Job Descriptions

This service includes preparing or reviewing job descriptions based on job role analysis, the skills and qualifications required to fill and perform the job duties, based on the department's tasks and responsibilities.

Methodology: Review the department's tasks and responsibilities and the job role, meet with the relevant department manager at the beneficiary entity to understand the job objectives, prepare a job description that matches the job requirements and the relevant department's objectives, have the job description reviewed by the relevant department manager, and obtain approval.

Job Placement Management

Receiving placement requests when there is an update to the salary scale or current organizational structure of the beneficiary entity, including analyzing employee data by qualifications and comparing them with job grades and salary scales based on the organizational structure, and conducting financial impact analysis with recommendations.

Methodology: Analyze employee data and job analysis based on tasks, responsibilities, and qualifications for each job role, place employees on job grades and salary scales based on the analysis, conduct financial impact analysis and provide recommendations, then review the recommendations with stakeholders and obtain approval.

Workforce Needs Assessment

Analyzing the required tasks and operations and comparing them with the necessary number of employees to complete them, and submitting the results with recommendations regarding the number of employees needed to perform the specified tasks for the beneficiary entity.

Methodology: Review the required number and align it with job levels, provide a summary of workforce plan recommendations, and obtain approval for the recommendations.

Recruitment Plan Preparation

Preparing a recruitment plan for approved vacancies at the beneficiary entity that are exempted by the (Employment Halt Exception Committee), and distributing recruitment priorities, sourcing channels, and contract types for each vacancy.

Methodology: Prepare the plan when the beneficiary entity joins during the preparation phase, provided there is an approved exception request. It is updated whenever any employment exception is approved during the service agreement period, discussed with the beneficiary entity, and submitted to the authorized person for approval.

Performance Management

Approving a timeline that includes planning the stages of employee performance management (performance planning – performance review – performance evaluation).

Methodology: Determine the timeline with the beneficiary entity for each stage of performance management, prepare the performance management guideline, conduct a workshop to raise employee awareness, and approve the outputs of each stage.

Annual Bonuses Preparation

Determining the timing for approving performance evaluation outputs to calculate annual bonuses for the beneficiary entity's employees within the performance management timeline.

Methodology: Determine the annual bonus timing, calculate the bonuses, and approve the outputs.

Annual Allowances Preparation

Determining the timing for approving performance evaluation outputs and calculating annual allowances for the beneficiary entity's employees within the performance management timeline.

Methodology: Calculate the annual allowances and approve the outputs.

Promotions Preparation and Analysis

This service includes preparing an analysis of all types of promotions and exceptional increments, using modern scientific methods available for data collection and analysis in this field.

Methodology: Submit an analysis request with appropriate justifications according to the beneficiary entity's policy, review the request, analyze it, present the outputs to the beneficiary entity, and approve the outputs.

Workforce Budget Preparation

This service includes preparing and calculating the workforce budget for the beneficiary entity.

Methodology: Review the benefits and compensation for the beneficiary entity, review the required number, calculate the workforce budget, and approve the outputs.

Employee Compensation Disbursement

This service includes disbursing employee compensation for allowances and benefits as stipulated in the approved regulations of the beneficiary entity.

Methodology: Verify the employee's eligibility for compensation according to the approved regulations of the beneficiary entity, audit supporting documents and forms, and disburse employee compensation through the Etimad platform or bank.

Medical Insurance Additions and Deletions

This service includes adding or removing family members from the approved medical insurance policy in the program.

Methodology: Register the beneficiary entity's employees and their family members in the health insurance policy, register newly added family members, and review health insurance invoices monthly.

Social Insurance Account Management

Managing the beneficiary entity's account with the General Organization for Social Insurance (GOSI) and regularly updating employee data to ensure they receive their entitlements.

Methodology: Open an account for the beneficiary entity with GOSI, register employees in the social insurance system, update their data regularly, remove the employee from the beneficiary entity's account upon contract termination, and review the GOSI invoice.

Monthly Payroll Preparation and Disbursement

This service includes calculating monthly salaries and related allowances for the beneficiary entity's employees, disbursing them on the 27th of each Gregorian month, in accordance with the Ministry of Finance instructions.

Methodology: Prepare and review the payroll with monthly variations, approve the payroll runs and summaries, and upload them to the Etimad platform or bank.

Contract Termination

This service includes managing the employee contract termination process.

Methodology: Complete the contract termination procedures according to the case type after approval by the authorized person at the beneficiary entity.

Non-Annual Leave

This service includes managing employee non-annual leave requests in accordance with the employment contract and the Saudi Labor Law.

Methodology: Verify the employee's eligibility for leave according to its type, and approve the request.

Disciplinary Forms

This service contributes to preparing the necessary forms for implementing employee disciplinary actions and linking them to the approved disciplinary regulations of the beneficiary entity.

Methodology: The program specialist prepares the disciplinary application forms, and the beneficiary entity notifies the employee of the disciplinary action with all details clearly stated.

Exit and Re-Entry Visa Issuance for Non-Saudi Employees

This service includes issuing exit and re-entry visas for non-Saudi employees to ensure smooth operations and avoid any legal or administrative issues.

Methodology: Issue the exit and re-entry visa through the Muqeem platform.

Iqama Issuance or Renewal

This service includes issuing or renewing a resident identity card (Iqama) after completing all required documents through the Muqeem portal to ensure smooth operations and avoid any legal or administrative issues.

Methodology: Complete the residency application form (for first-time issuance) based on passport data, sign and stamp the form with the beneficiary entity's seal, pay government fees after fulfilling all requirements through the Muqeem portal, and renew the Iqama.

Employee Data Update

Managing the process of updating employee data, including personal information, bank account details, and family member information.

Methodology: Review the data and documents submitted through the ERP system and update them based on the request.

Salary Certificate Issuance

This service enables the issuance of a salary confirmation letter for the employee, certifying the employee's salary and basic employment information. The confirmation letter is issued upon the employee's request.

Methodology: Issue a salary confirmation letter for the employee at the beneficiary entity automatically from the system.

Boarding Request Audit on Etimad Platform

The HR specialist matches the approved request on the Tamer platform with the one submitted by the employee on the Etimad platform, confirming the match based on the approved business trip or training on the Tamer platform.

Methodology: Ensure there is an approved business trip or training request on the Tamer platform, match it with the boarding request on the Etimad platform, verify the approved boarding class, and confirm the match.

New/Replacement Position Request on Masar Platform

This service includes submitting an exception request through the Shared Services Program's Masar platform to the (Employment Halt Exception Committee) within the recruitment plan. This service is initiated upon the beneficiary entity's request.

Methodology: Review the beneficiary entity's recruitment needs and allocated budget, complete the Masar forms (Employment Request Form and Financial Analysis Form), and submit the exception request.

Talent Acquisition

This service includes searching for talent, providing CVs, and conducting job interviews for vacancies in the approved recruitment plan. This service is initiated upon the beneficiary entity's request.

Methodology: Search the job market for the best talent, assess candidate suitability, identify the best candidate, coordinate interviews, collect and verify the required documents from the candidate, and prepare the job offer and employment contract.

Secondment Letter Preparation

This service includes preparing a secondment letter for an employee previously selected by the beneficiary entity.

Methodology: Receive the secondment request, prepare the letter, and obtain approval from the authorized person at the beneficiary entity. The beneficiary entity communicates with the lending entity, and the beneficiary entity notifies the program of the approved secondment request for implementation.

New Employee Onboarding Procedures

This service includes coordinating with relevant departments to prepare the employee's requirements before their start date.

Methodology: Coordinate with relevant departments according to the expected start date, complete the service forms on the Tamer platform, and sign the employment contract with the employee.

Tamheer Program

This service enables on-the-job training for talent under the Tamheer program.

Methodology: Identify the best available candidates through the Tamheer program, share CVs with the requester, coordinate interviews, upload monthly attendance reports on the Taqat platform, and prepare an end-of-training evaluation report and upload it on the Taqat platform.

Training Needs Assessment

Preparing training needs assessment forms to be completed by employees designated for training, to analyze them and present the training gap analysis results, after approving the timeline for providing training services.

Methodology: Develop training needs assessment forms and send the announcement to the beneficiary entity's employees. Requests are completed through the Tamer platform by employees with the direct manager's approval. The training needs are then analyzed and approved by the authorized person.

Annual Training Plan Preparation

This service includes preparing the annual training plan and proposed training budget for the beneficiary entity based on training needs analysis and evaluation results, aligned with strategic objectives and meeting the beneficiary entity's needs.

Methodology: Sort training needs data, prepare the budget for nominated candidates, link the competencies to be trained with training programs, and obtain approval from the authorized person.

University Cooperative Training

This service includes identifying the target number and allocated budget for cooperative training within the beneficiary entity's comprehensive training plan.

Methodology: Identify cooperative training needs for beneficiary entities and calculate the expected training budget. Receive cooperative training requests from the beneficiary entity, search and provide CVs, conduct interviews with trainees, prepare trainee contracts and acceptance letters. Upon training completion, provide the trainee with a training completion certificate.

Domestic Scholarship

This service includes determining the necessary budgets, expected timeline, and approving the scholarship forms within the comprehensive training timeline, for study at universities and educational institutions within the Kingdom of Saudi Arabia.

Methodology: Identify candidates and prepare the expected budget for the domestic scholarship program. Notify the Education and Development department of the candidate to search for a domestic scholarship program that complies with education and development policies and guidelines. Provide the domestic scholarship costs for fee payment. The work includes monitoring the enrolled candidate during the study period and ensuring compliance with education and development policies and guidelines, after which the candidate receives the certificate.

Travel Ticket Issuance for Non-Saudi Employees

This service includes issuing travel tickets once annually for non-Saudi employees in accordance with the employee's employment contract.

Methodology: Ensure the exit and re-entry visa is available, submit the request on the Tamer platform, issue the ticket, and deliver it to the employee.

HR Project Deliverables Supervision

Reviewing the scope of work in the project specification before tendering and the service provider's deliverables, to submit recommendations to the project owner regarding the appropriateness of the deliverables to support the project owner's decision to sign the completion certificate or correct the deliverable.

Methodology: Discuss the project plan with the program specialist and agree on the timeline for reviewing deliverables, and submit recommendations.

Training Request Management on Tamer Platform

This service includes managing approved training requests uploaded to the Tamer platform.

Methodology: Submit the training request through the Tamer platform with the attached invoice for payment. The program specialist verifies that the requestor has enrolled in the training program, receives the training certificate, and evaluates the candidate.

Reflecting Organizational Changes on Tamer Platform

This service includes implementing organizational changes for the beneficiary entity on the Tamer platform, such as adding or removing departments, changing job titles, changing employees' administrative reporting lines, and modifying system approval chains.

Methodology: Submit the requested change, support it with approved change justifications, specify the effective date, implement it on the Tamer platform, and notify the beneficiary entity accordingly.

Workforce Operations Management

This service includes hiring an employee, transferring them, or transferring a position internally from one department to another, after verifying the existence of the vacancy and the appropriateness of the job level, then submitting the recommendation for approval of the action.

Methodology: Submit a request for the required action on the Tamer platform, review the structure and vacancies, align the job level and submit the verification result, then approve the vacancy and record the update.

Applying Allowances and Promotions on Tamer Platform

This service includes applying allowances and promotions upon approval by the authorized person on the Tamer platform, taking into account the adjustment hold period for monthly payroll calculation and disbursement procedures.

Methodology: Receive the authorized person's approval to apply allowances and promotions and the effective date, and apply them on the Tamer platform.