FAQs

We provide our services effectively and efficiently, enabling beneficiary entities to focus on their core tasks.

What are the main services provided by the Program?

Services related to shared services (Human Resources, Finance, Procurement, Information Technology, Administrative and Facility Services, and Internal Audit).

What is the type of contract, and is it done through the Etemad platform?

A direct contract between the Program and the entity wishing to join, based on Article 89 of the Government Tenders and Procurement Law. The agreement is signed by the authorized person at the entity without the need for the Etemad platform.

If an entity has existing shared services departments, can it contract with the Program?

No, this is not possible, as one of the primary objectives of contracting with the Program is to reduce costs.

What is the approved escalation mechanism?

Through a specific matrix defined in the Service Provision Agreement, as follows: (Relationship Manager > Director of the Beneficiary Entities Relations Department > Deputy CEO > CEO).

If the entity wishes to exit and not renew the agreement, what are the procedures followed?

A joint plan is implemented between the Program and the beneficiary entity for the transfer of operations and knowledge, after which the entity can manage its operations internally.

An official government website belonging to the Government of the Kingdom of Saudi Arabia

Official Saudi government website links end with gov.sa

Government websites use the HTTPS protocol for encryption and security.

FAQs